Cancellation
We accept order cancellation before a product is shipped or produced. An eligible cancelled order receives a full refund. We cannot cancel an order after it has shipped.
Returns
You may apply for a return within 14 days after receiving the product. The item must be unused, in the same condition in which you received it, and in its original packaging. A receipt or other proof of purchase is required.
Please contact customer service before returning an item to obtain the return instructions and address. Do not send your purchase directly to the manufacturer.
No restocking fee is charged. Customers will only be charged once at most for shipping costs, including returns, in accordance with the original store return policy.
Refunds
After receiving and inspecting your return, we will email you to confirm receipt and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Processing time can vary by payment provider.
Late or missing refunds
Check your bank account, then contact your card issuer or bank about its processing time. If you still cannot locate your refund, contact us with your order number.
Contact
Email: support@ridgepick.shop
Business address: 316 Sourwood Court, Millersville, Maryland 21108, United States.